Shipping policy

Shipping & Delivery Policy (Bonita Luxe Design Co.)

Last updated: 02/28/2026

Bonita Luxe Design Co. offers digital downloads and may also offer print-on-demand (POD) physical products and supplements fulfilled by third-party partners. This policy explains how delivery works for each.

Questions? Email Contact_Us@bonitaluxedesignco.store.

1) Digital Products (Instant Download)

Most Bonita Luxe products are digital downloads (PDFs, guides, planners, templates, and related files).

How delivery works

  • Digital products are delivered instantly after purchase via:

    • your order confirmation page, and/or

    • an email sent to the email address used at checkout

If you don’t receive your download

Please try:

  • checking spam/promotions folders

  • searching your inbox for “Bonita Luxe” or “download”

  • confirming you used the correct checkout email

  • downloading on a computer first (then transferring to iPad/tablet)

If you still can’t access your files, email us and include your order number so we can help quickly.

No physical item is shipped for digital products.

2) Physical Products (Print-on-Demand / POD) — If Offered

Some physical items may be produced and shipped through fulfillment partners such as Printful and Printify.

Processing time (production)

POD items are made to order. Processing time typically includes:

  • printing/production

  • quality checks

  • packaging

Shipping time

Shipping times vary based on:

  • destination

  • carrier

  • seasonal volume and holidays

Tracking

When available, tracking details will be sent to the email address used at checkout once the order ships.

Delivery notes

  • Shipping times are estimates, not guarantees.

  • We are not responsible for delays caused by carriers, weather, customs, or events outside our control.

3) Supplements (Supliful) — If Offered

If we offer supplements or wellness products fulfilled by Supliful, those items are processed and shipped by the fulfillment partner.

Processing & shipping

Processing and delivery times can vary based on:

  • product availability

  • production/packing

  • carrier transit time

Tracking will be provided when available.

Important wellness note

Supplement products are intended for general wellness support. If you have questions about ingredients or use, consult a qualified healthcare professional.

4) Split Shipments (If You Order Multiple Product Types)

If your order includes multiple types of products (ex: digital + physical), they may be delivered separately:

  • digital items: delivered instantly

  • physical items: shipped later with tracking (when available)

5) Incorrect Address / Returned Packages

Please double-check your shipping address at checkout for physical orders. If a package is returned due to an incorrect or incomplete address, reshipping may require an additional shipping charge.

6) Lost, Stolen, or Delayed Packages (Physical Only)

Once a physical package shows as delivered by the carrier, we are not responsible for theft or loss. If your tracking shows delivered but you did not receive it, please:

  • check around your delivery area and with neighbors/building staff

  • contact the carrier directly

  • email us and we’ll help guide next steps

7) Contact

For delivery questions, email: Contact_Us@bonitaluxedesignco.store
Please include your order number for faster support.